Change of mind
Because every item is one-of-a-kind, we do not accept change-of-mind returns. Please check the measurements, size conversions and condition notes on the listing before buying.
Item not as described
If the item arrives materially different from the listing — wrong size, undisclosed damage, or not the model pictured — contact us within 7 days of delivery with photos. We will arrange a return and a full refund, including return postage.
Faulty items
If a fault appears that was not disclosed, the same 7-day window applies. Send photos of the fault and we will make it right.
How to start a return
Email hello@resalestore.example with your order reference and photos. Do not send the item back before we confirm the return address.